Privacy Policy | Balansis — Accounting Services Latvia

1. Controller and contact information

The controller of your personal data is:

SIA Wonderstore (zīmols Balansis)

Registration number: 40203623395

Registered address: Latvijas Republika

Website: balansis.lv

Email: info@balansis.lv

WhatsApp: +371 24 332 439

Please address all personal data questions by email, with the subject "Personal Data". info@balansis.lv

2. What personal data we collect

2.1. Contact form and enquiry data

When you fill in a contact form or send us an email / WhatsApp message, we collect:

First name and last name
Email address
Phone number (if provided)
Company name (if provided)
The content of your message and related correspondence
Preferred contact method (WhatsApp or email)

2.2. Newsletter subscription data

If you subscribe to our newsletter, we collect your email address and the subscription date.

2.3. Data processed during service delivery

In the course of providing services (company formation, tax consulting, etc.), we may process:

Personal identification data (name, surname, personal identity number, passport / ID details)
Contact information (address, email, phone)
Financial and tax information (income, expenses, tax data)
Company registration data
Other information necessary to provide the specific service

2.4. Technical data

When you visit the website, the following may be collected automatically:

IP address (anonymised or full, depending on analytics settings)
Browser type and version
Operating system
List of pages visited and time spent on the site
Language preference (stored in browser local storage)

3. Purposes and legal basis of processing

3.1. Responding to your enquiries

Purpose: To answer questions submitted via the contact form or email.
Legal basis: Article 6(1)(f) GDPR — legitimate interest (enabling communication with potential and existing clients).

3.2. Providing services

Purpose: To deliver company formation, tax consulting, accounting and other services.
Legal basis: Article 6(1)(b) GDPR — performance of a contract; or (c) — compliance with a legal obligation (accounting and tax record‑keeping requirements).

3.3. Sending newsletters

Purpose: To send informational updates about services, tax law changes, etc.
Legal basis: Article 6(1)(a) GDPR — consent. You can unsubscribe at any time by clicking the "unsubscribe" link in every email or by contacting us.

3.4. Ensuring and improving website functionality

Purpose: To ensure the technical operation of the website, analyse visits, improve user experience.
Legal basis: Article 6(1)(f) GDPR — legitimate interest (maintaining a functional and secure website).

3.5. Fulfilling legal obligations

Purpose: To comply with legislative requirements (accounting, tax, anti‑money laundering, etc.).
Legal basis: Article 6(1)(c) GDPR — compliance with a legal obligation.

4. Data retention periods

We retain personal data only for as long as necessary for the specific processing purpose or as required by law.

Contact form and correspondence: 2 years from the date of last communication
Newsletter subscribers: until unsubscription + 30 days
Service client data: 10 years from the end of service provision (accounting document retention requirement under Latvian law)
Tax and financial documents: 10 years or as required by the relevant legislation
Technical data / log files: up to 12 months

Note After the retention period expires, data is securely deleted or anonymised. Periods may be extended if the data is needed to resolve a dispute or defend legal claims.

5. Recipients of data

We do not share your personal data with third parties for marketing or advertising purposes. Your data may be transferred to the following types of recipients:

5.1. Service providers

Email service providers — for email communication and newsletter distribution
Cloud storage services — for secure document and data storage (in EU/EEA data centres)
Website hosting services — for the technical operation of the site
Web analytics tools — for compiling visit statistics (anonymised or with appropriate consent)

All service providers are bound by data processing agreements and may not use your data for any other purpose.

5.2. Public authorities

Where required by law or a decision of a competent authority, we may transfer data to the State Revenue Service (VID), the Commercial Register, law enforcement bodies and other state institutions.

5.3. Professional consultants

For the provision of certain services we may cooperate with legally responsible consultants (lawyers, notaries, etc.) who operate under professional confidentiality.

6. Transfers outside the EU/EEA

As a matter of principle, we do not transfer personal data to countries outside the European Union or the European Economic Area (EU/EEA).

If, due to the use of certain technical service providers, a transfer outside the EU/EEA nevertheless takes place, we ensure that it is carried out with adequate legal safeguards — standard contractual clauses approved by the European Commission (SCC) or an adequacy decision adopted by the European Commission for the respective country (Articles 44–46 GDPR).

7. Your rights

Under the GDPR you have the following rights regarding your personal data:

Right of access

The right to know what data we process about you, for what purposes and where we store it.

Right to rectification

The right to request the correction or completion of inaccurate or incomplete personal data.

Right to erasure

The right to request the deletion of your data ("right to be forgotten") if there are no legitimate grounds for retaining it.

Right to restriction

The right to restrict the processing of your data in certain circumstances (e.g., if the lawfulness of processing is contested).

Right to data portability

The right to receive your data in a structured, machine‑readable format and to transfer it to another controller.

Right to object

The right to object to data processing based on legitimate interest or for direct marketing purposes.

Withdrawal of consent

If processing is based on consent — the right to withdraw consent at any time without consequences.

Right to lodge a complaint

The right to lodge a complaint with the Data State Inspectorate (DVI): dvi.gov.lv

How to exercise your rights info@balansis.lv — Send a request with the subject "Personal Data Request". We will respond within 30 days at the latest. If the request is complex, the deadline may be extended by a further 2 months, and we will inform you within the initial 30 days.

8. Cookies

Our website uses cookies and similar technologies (e.g., browser local storage). Detailed information about the types of cookies, their purposes and how to manage them is available in our Cookie Policy.

Strictly necessary cookies ensure the website functions and are not used without a legal basis. Analytics cookies are only used with your prior consent.

9. Protection of minors

Our services are not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that data of a minor child has been submitted without your consent, please contact us immediately and we will delete it.

10. Data security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

HTTPS encryption for all data transmissions
Access control — data can only be viewed by authorised personnel
Cloud storage services with EU data centres and encryption
Regular security assessments and updates

However, no method of transmission or storage is absolutely secure. If a data breach occurs that may pose a high risk to your rights and freedoms, we will notify you in accordance with GDPR requirements.

11. Changes to the privacy policy

We reserve the right to update this privacy policy from time to time to reflect changes in our practices, services or legal requirements. Material changes will be communicated by posting a notice on the website or by sending an email to existing clients.

The version and date of the policy are indicated at the top of this page. We recommend reviewing this policy regularly.

12. Contact us

If you have any questions about this privacy policy or the processing of your personal data, please contact:

SIA Wonderstore — Data Protection Enquiries

info@balansis.lv (subject: "Personal Data")

+371 24 332 439

You also have the right to lodge a complaint with the Data State Inspectorate (DVI):
www.dvi.gov.lv | pasts@dvi.gov.lv | Blaumaņa iela 11/13–15, Riga, LV-1011